How Do I Access Tickets Through Vivenu?

Many venues and performers use Vivenu to distribute mobile tickets. This guide will walk you through accepting the transfer and accessing your tickets.

Step 1: Check Your Email

Vivenu ticket transfers are typically sent directly by the venue, performer, or event organizer.

Look for an email with a subject similar to:

"Tickets to [Event Name] have been transferred to you"

Open the email and select Accept or Complete Transfer to begin.

Can't Find the Email?

Try searching your inbox for:

• The event name
• The venue name
• The performer name
• Vivenu

Don't forget to check your spam, junk, and promotions folders.

Also verify you're checking the same email address associated with your order.

Step 2: Accept the Transfer

After opening the transfer link, you'll be taken to the Vivenu transfer page.

You'll typically be asked to:

1. Enter your first and last name
2. Review the transfer details
3. Select Accept

Once accepted, the tickets will be assigned to you.

Step 3: View Your Tickets

After completing the transfer, you'll be redirected to the event page.

From there, you'll be able to view:

• Event details
• Seat information
• Ticket information
• Entry barcode or QR code

To view your barcode, tap or select your ticket or seat information.

Tip: Mobile devices provide the best ticket viewing experience and are recommended for event entry.

Step 4: Save Your Tickets to Your Mobile Wallet

If available, you'll have the option to add your tickets to:

• Apple Wallet
• Google Wallet

Saving your tickets to your mobile wallet can make entry faster and help ensure access even if internet service is limited near the venue.

Don't See a Wallet Option?

No problem.

You can still present your ticket directly from the Vivenu ticket page on your mobile device.

Helpful Tips

Use Your Mobile Device

Most Vivenu tickets are designed to be displayed and scanned from a smartphone.

Save Your Ticket Before Event Day

If wallet functionality is available, save your tickets before arriving at the venue.

Keep the Original Transfer Email

The transfer email often provides the quickest way to return to your tickets if needed.

Check Your Barcode Before Leaving

Open your tickets before heading to the venue to confirm everything loads properly.