How Do I Access Tickets Through Tessitura?

Many theaters, performing arts centers, and cultural venues use Tessitura-powered ticketing systems to deliver and manage tickets online.

This guide will walk you through locating your transfer, signing in, and viewing your tickets.

Step 1: Check for the Transfer Email

Tessitura ticket transfers are typically sent directly by the venue.

Look for an email with a subject similar to:

• "Your Tickets Are Ready"
• "Your [Venue Name] Tickets"
• "Your Tickets Have Been Delivered"

Open the email and select the provided link to access the venue's Account Manager.

Can't Find the Email?

Try searching your inbox for:

• The venue name
• The event name
• The performer name
• Account Manager

Be sure to check your spam, junk, and promotions folders as well.

If you're unable to locate the original transfer email, check for any follow-up communications regarding your ticket delivery. These messages may include a direct link to the venue's Account Manager.

Step 2: Sign In or Create an Account

After selecting the link, you'll be directed to the venue's Account Manager portal.

Sign in using the same email address associated with your order.

Already Have an Account?

Simply log in using your existing credentials.

New to the Venue's Ticketing System?

Select Sign Up or Create Account and register using the same email address associated with your order.

If prompted, complete any email verification steps before continuing.

Important: Using a different email address may prevent your tickets from appearing.

Step 3: Locate Your Tickets

Once signed in:

1. Navigate to your upcoming events
2. Select the event you're attending
3. Open your ticket details

Your tickets should now be available for viewing.

Step 4: Access Your Tickets on Event Day

Most Tessitura-powered venues provide mobile tickets directly through their Account Manager.

You'll typically be able to view:

• Ticket details
• Seat information
• Entry barcode or QR code

Tip: For the best experience, access your tickets from a mobile device when arriving at the venue.

Helpful Tips

Use the Same Email Address

Always sign in with the same email address that received the ticket delivery.

Complete Email Verification

If the venue requires email verification, your tickets may not appear until the process is completed.

View Tickets Before Leaving

Open your tickets before traveling to the venue to confirm everything loads correctly.

Save Tickets When Available

Some venues offer the option to add tickets to Apple Wallet or Google Wallet. If available, consider saving them before event day.