Understanding Custom Ticket Delivery

Custom Delivery is a special fulfillment method used when tickets cannot be shipped traditionally or delivered electronically.

What Is Custom Delivery?

Custom Delivery (sometimes called Special Delivery) requires tickets to be picked up or received through a unique delivery arrangement.

Depending on the event, this may involve:

• Meeting a seller representative near the venue
• Picking up tickets at a local business center or designated location
• Retrieving tickets from a venue will call window
• In rare cases, entering the event with a seller representative

Don't worry — detailed instructions will be provided before the event so you'll know exactly where to go and what to bring.

What Will I Need?

A valid government-issued photo ID matching the name on the order is typically required.

Some events may have additional pickup requirements, which will be included in your delivery instructions.

How Will I Know If My Order Uses Custom Delivery?

If your order requires Custom Delivery, it will be listed as the delivery method when purchasing your tickets.

You may also see additional notes such as:

• Custom Delivery
• Special Delivery
• Will Call
• Event Pickup Instructions

These details are intended to help you understand how your tickets will be received.

When Will I Receive My Instructions?

Custom Delivery instructions are typically sent shortly before the event.

In many cases, instructions are provided:

• The day before the event
• The day of the event
• As soon as the pickup details are finalized

Be sure to monitor your email for updates and instructions.

Need to Change the Pickup Name?

If someone else will be attending and needs to pick up the tickets, contact us as soon as possible.

While changes cannot be guaranteed, we may be able to work with the ticket provider to update the pickup information before the tickets are prepared.

Helpful Tips

Bring Your Photo ID

Most Custom Delivery orders require identification before tickets can be released.

Review Instructions Carefully

Every event may have different pickup procedures, locations, and timing requirements.

Arrive Early

Allow extra time on event day in case pickup is required before entering the venue.